Privacy Policy

1. Overview

Gentli Path helps users understand patterns between meals, symptoms, energy, mood, and wellness habits. This Privacy Policy explains how Gentli Path collects, uses, stores, and protects information when you use our website, mobile application, and related services.

By using Gentli Path, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the service.

2. Information We Collect

Depending on how you use Gentli Path, we may collect the following types of information:

• Account information: such as your name, email address, login credentials, and account settings.
• Meal and wellness entries: such as foods, beverages, meal notes, photos you choose to upload, symptoms, energy levels, mood, sleep, digestion, and other self-tracked information.
• App usage information: such as features used, pages viewed, device type, browser type, operating system, crash reports, and performance data.
• Payment and subscription information: payments and subscriptions are processed by third-party providers. Gentli Path does not process or store full credit card numbers.
• Support communications: such as messages you send to us, support requests, feedback, and related contact details.

3. Health and Wellness Information

Gentli Path may allow you to enter personal wellness information so the app can help identify possible patterns in your own data. This information is provided by you voluntarily. Gentli Path is not a medical provider and does not provide medical advice, diagnosis, or treatment.

You should always consult a qualified healthcare professional before making medical decisions, changing medications, beginning a diet, or relying on app-generated insights for health-related decisions.

4. How We Use Information

We use collected information to:

• Provide, operate, and improve the Gentli Path app and website.
• Generate personalized insights based on information you choose to enter.
• Create and manage your account.
• Provide customer support and respond to requests.
• Process subscriptions, billing, and account access when applicable.
• Monitor app performance, fix bugs, and improve reliability.
• Protect the security, integrity, and safety of the service.
• Comply with legal obligations and enforce our terms and policies.

5. Artificial Intelligence and Personalized Insights

Gentli Path may use automated systems and artificial intelligence to help summarize entries, identify possible patterns, and provide educational wellness insights. These insights are informational only and may not be complete, accurate, or appropriate for every person.

We do not use your personal entries to make medical diagnoses. We also do not sell your personal wellness entries to advertisers.

6. How We Share Information

We may share information only in limited circumstances, including:

• Service providers: vendors that help us operate hosting, analytics, authentication, storage, payments, email, support, and security services.
• Legal compliance: when required by law, legal process, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
• With your direction: when you choose to share information or authorize an integration.

We do not sell your personal information. We do not share personal wellness entries with advertisers for cross-context behavioral advertising.

7. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can be guaranteed to be completely secure.

8. Data Retention

We keep personal information for as long as needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and improve security. You may request deletion of your account and associated personal information as described below.

9. Your Choices and Rights

Depending on your location, you may have the right to access, correct, export, delete, or restrict certain personal information. You may also be able to manage some information directly inside the app.

To request account deletion or data deletion, contact us at support@gentlipath.com. Please include the email address connected to your account so we can process the request.

10. Children's Privacy

Gentli Path is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Third-Party Services

Gentli Path may use third-party services for hosting, authentication, analytics, payments, email delivery, app distribution, and customer support. These third parties process information according to their own privacy practices and our agreements with them where applicable.

12. International Users

If you access Gentli Path from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Data protection laws may differ from those in your location.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. Continued use of Gentli Path after an update means you accept the revised policy.